Return, Refund and Exchange Policy
We will replace all defective items for up to 30 days after the invoice date except for TASER products. Defective Taser products will need to be exchanged directly through Taser International at www.Taser.com. SEE GUIDELINES BELOW
NOTE: If a product has a longer warranty period, it will be indicated in the product description on our website. Do not under any circumstances disassemble the product. Disassembling the product will void any warranty and refund privilege. SEE GUIDELINES BELOW
Please test the product before returning it to us. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included. Once we receive the return we will determine whether or not it is defective and then process your request.
We will gladly accept a product back for exchange within 30 days after the date of invoice on most products. Please note that this does NOT apply to TASER products. Under no circumstances will we accept exchanges on TASER products. Furthermore, certain items cannot be exchanged at all. Due to the nature of the product, we cannot accept exchanges or returns on Mace spray or pepper spray products due to wrong color, size or brand ordered. These products may have been inadvertently compromised. These products must be completely reliable without malfunction or lowered pressure in product canisters in self defense situations.
Each product returned must be in its original packaged condition, UNOPENED and ready to go back on the shelf in resalable condition. On non-defective items that are acceptable for return, there will be a 10% restocking fee. If you are exchanging a product due to any other reason other than the product being defective, you will be charged our standard shipping cost of $6.95 to have the exchanged product shipped back to you. Exchanges are contingent upon product inspection once we receive it. SEE GUIDELINES BELOW
We will gladly accept a product back for a refund within 30 days after the date of the invoice. Each product returned must be in its original packaged condition, UNOPENED and ready to go back on the shelf in resalable condition. On non-defective items that are acceptable for return, there will be a 20% restocking fee. Please note that this does NOT apply to TASER products. Under no circumstances will we accept returns on TASER products. Furthermore, certain items cannot be returned. Due to the nature of the product, we cannot accept exchanges or returns on Mace or pepper spray products. These products may have been inadvertently compromised. These products must be completely reliable without malfunction or lowered pressure in product canisters in self defense situations. Returns are contingent upon product inspection once we receive it. SEE GUIDELINES BELOW
NOTE: Large quantity purchases are not returnable. We consider 10 or more units a large quantity. We will however, replace defective units.
GUIDELINES: Please carefully read and follow the guidelines below.
Please contact us at firstname.lastname@example.org for an RMA (Return Merchandise Authorization) number and the address in which to return your product. The RMA number must be written on the outside of the box for receiving purposes. Returns will not be accepted without an RMA number. Please provide a note with your name, order number, order date, address, what you are returning, daytime telephone number, and the reason for the return.
If you lost something that goes with your order, you cannot return it. Non-defective products returned opened and not in original packaging will not be accepted. Products returned damaged by user will not be accepted. All returns, refunds or exchanges must be approved by WomenOnGuard.com before any products are returned.
SHIPPING FEES ARE NON-REFUNDABLE:
WomenOnGuard.com pays standard shipping costs on orders that are $50.00 or more. Refunds will be credited minus any shipping and handling charges that were paid by us and applicable restocking fees. The cost of shipping your order to you, whether you paid for shipping or not, and applicable restocking fees will be deducted from any refund given.
Example: If your product cost was $24.95 plus $6.95 shipping, your refund will be the cost of the item, ($24.95) minus restocking fees if applicable (does not apply to defective products). Shipping fees are non-refundable.
Example: If your product cost was $50, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $42.05 ($50-6.95) minus a restocking fee of 20% if applicable (does not apply to defective products).
We guarantee all of our products to be free of defects in workmanship and material for 30 days (unless manufacturer's warranty is longer) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
All of our stun devices have a lifetime warranty and will be covered as such as long as there has not been any misuse of the product.
RETURNS, REFUNDS, AND EXCHANGE POLICY FOR THE SKYSAVER PERSONAL RESCUE SYSTEMS:
Please contact us to obtain a Return Merchandise Authorization (RMA) Number prior to sending the devise back to us. Once we provide you with an RMA, we will provide you with the address of where to ship it back. Products submitted without an RMA may not be processed. Please send the SkySaver device, together with a copy of your original purchase receipt issued by Women On Guard, so that the return or exchange is processed promptly. A $50 shipping and handling fee will be deducted from your refund.
All returned merchandise must be in the original box, together with all original contents including all parts, accessories, literature, warranty information, packing materials, and tamper evident seals intact. If the returned merchandise is damaged and/or if the original contents are not returned and/or if any tamper evident seals on the SkySaver are opened or damaged, the refund or exchange may not be processed.
Please note that all merchandise that is returned for a refund is subject to a 20% restocking fee, in addition to the $50 shipping and handling fee we paid to ship each unit to you. This will be deducted from the amount refunded.
You are responsible for all costs associated with shipping your device to us.
We recommend using a shipping company that can provide you with a tracking number and insurance so that you can be sure your device safely makes it to our facility.
HIDDEN CAMERA and SURVEILLANCE RETURN POLICY:
Due to the nature of the products, Hidden Cameras and Surveillance orders cannot be canceled or refunded. Please contact us directly if you have any questions regarding these products. We have an EXPERT Hidden Camera and Surveillance technical support team that can answer any of your questions. You can call at 954-916-7955, and we will pass on your information to the technician and they will contact you.
If the product has a manufacturers defect or is damaged during shipment to you, please contact us immediately so that we can get your product repaired or replaced right away. These items come with a 90 Day Warranty (unless otherwise stated by the manufacturer) to be free of defects in workmanship and material beginning from the date of sale to you. See more information regarding warranties below.
WARRANTY POLICY for HIDDEN CAMERAS AND SURVEILLANCE:
Products that have a warranty will state so on our website, or on the products package. Any item that does not state a warranty on our website or on the packaging has a warranty of 90 days. Warranty replacements are for Manufacturer Defects only. Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being returned under warranty will be thoroughly inspected for the specified manufacturer defect, and replaced accordingly. If the item returned to us does not qualify for a warranty replacement, we will notify you and provide options for returning the item back to you or for us to dispose of the item ourselves. Refunds for products under warranty will not be given unless we are notified within 90 days from purchase. If an item has a manufacturer's warranty longer than 90 days, refunds will not be issued. We can only repair or replace the product. If you need to return a product to us under warranty, please follow the return policy guidelines above. If you have any questions feel free to contact us at 954-916-7955.