RETURN/EXCHANGE POLICY

Defective products:

We will replace any defective item. This includes Mace, pepper spray, stun guns, personal alarms, home protection products and Taser products. NOTE: Taser products will need to be exchanged through Taser International. Please see Taser Internationals return policy on Taser.com. On most products, we will accept returns of defective products for replacement for up to 30 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. Do not under any circumstances disassemble the product. Disassembling the product will void any warranty and refund privilege. All returns require a RMA (Return Merchandise Authorization) number. You MUST contact us at info@womenonguard.com for an RMA number before you send the product back to us. The cost to ship the product back to WomenOnGuard.com will be paid by the customer. For your protection we recommend that you ship with tracking information and insurance via UPS Ground. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by us. Please test the product(s) before returning it to us. Many items shipped back to us as defective work fine, some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included. Once we receive the return we will determine whether or not it is defective and then process your request. Please follow our guidelines below for returning an item.

Exchanges:

We will gladly accept a product back for exchange within 30 days after the date of invoice. Please note that this does NOT apply to all of our products. Certain items cannot be exchanged. Due to the nature of the product, we cannot accept exchanges or returns on Mace or pepper spray products due to wrong color, size or brand ordered. These products may have been inadvertenly compromised. These products must be completely reliable without malfunction or lowered pressure in product cannisters in self-defense situations. We also do NOT accept returns on Taser products. They can ONLY be exchanged if they are defective. There is a 20% restocking fee for the return of non-defective items. If you are exchanging a product due to any other reason other than the product being defective, you will be charged our standard shipping cost of $6.50 for UPS Ground to have the exchanged product shipped back to you. Exchanges are contingent upon product inspection once we receive it. Each product returned must be in its original condition, unopened and ready to go back on the shelf. The product must be in its original packaging. Please follow our guidelines below when returning a product.

Returns:

We will gladly accept a product back for a refund within 30 days after the date of the invoice. Please note that this does not apply to all of our products. Certain items cannot be returned. Due to the nature of the product, we cannot accept exchanges or returns of Mace or pepper spray products due to wrong color, size or brand ordered. These products may have been inadvertenly compromised. These products must be completely reliable without malfunction or lowered pressure in product cannisters in self-defense situations. We also DO NOT accept returns on Taser products. They can ONLY be exchanged if they are defective. Exchanges are to be made through Taser International. Please go to Taser.com for their exchange policy. There is a 20% restocking fee for the return of non-defective items. We do not pay for return shipping. Returns are contingent upon product inspection once we receive it. Each product returned must be in its original condition, unopened and ready to go back on the shelf. This includes the item and its packaging. Please follow our guidelines below when returning a product.

Please carefully read and follow the guidelines below:

Please contact us at info@womenonguard.com for an RMA (Return Merchandise Authorization) number. The RMA number must be written on the outside of the box. Please provide a note with your name, order number, order date, what you are returning, daytime telephone number, and the reason you are returning the product. There is a 20% restocking fee for the return of non-defective items.

Returns must be postmarked within 30 days of invoice date. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you will be able to confirm it.

The product(s) must be returned in resalable condition with all original packaging, unopened, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you cannot return it. Non-defective products returned opened and not in original packaging will not be accepted. Products returned damaged by user will not be accepted.

WomenOnGuard.com pays standard shipping costs on orders that are $50.00 or more. Refunds will be credited minus any shipping charges that were paid by us and applicable restocking fees.

The cost of shipping your order to you, whether you paid for shipping or not, and applicable restocking fees will be deducted from any refund given. For example, if your order was $24.95 plus $6.50 shipping, your refund will be the cost of the item, which is $24.95 minus restocking fees if applicable (does not apply to defective products). However, if your order was $55.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $48.50 minus restocking fees if applicable (does not apply to defective products)

Please note: Pepper spray and/or Mace will not by shipped by an overnight service or by priority mail. Please use UPS regular ground service if a return is required for a defective product.

Please email us at info@womenonguard.com for the RMA # and the address in which to return your product(s).

Returns for Hidden Cameras and Surveillance Equipment Cameras:

All returns, refunds or exchanges must be approved by WomenOnGuard.com before any products are returned.

We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short-term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact info@womenonguard.com or call 252-222-4545 before placing an order.

RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer. All returns must be authorized by WomenOnGuard.com before product is returned. All products must be returned in the original packaging. WomenOnGuard.com will replace, refund, or credit your account for returned product(s) at WomenOnGuard.com?s discretion.

Special exceptions may be made on a case-by-case basis determined by WomenOnGuard. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from WomenOnGuard.

Any return must be authorized by a representative of WomenOnGuard. Under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from WomenOnGuard. No returns will be authorized after five (5) Business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM WomenOnGuard WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all of our products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

Always carry self defense products such as Mace, pepper spray, a stun gun, personal alarms or a Taser.